Legal & Compliance

Refund Policy

This document outlines the policy governing refund requests, service cancellations, and billing adjustments for B2B transactions between WORLD POINT SYNC LLC operating as W-BEAUTY and its client partners.

Legal Disclaimer

Disclaimer: This policy provides general information for W-BEAUTY client operations. It does not constitute legal advice and must be reviewed and customized by qualified U.S. legal counsel prior to formal publication or enforcement.

1. Scope & Applicability

This Refund Policy applies strictly to commercial transactions for sourcing, logistics, distribution, and business consulting services provided by WORLD POINT SYNC LLC (“W-BEAUTY”). Because all transactions are executed via bespoke quotations and direct invoicing without online checkout systems, all orders are subject to formal client approval.

2. Order Cancellations

Clients may request order cancellation prior to written invoice acceptance without penalty, subject to reimbursement of pre-approved third-party expenses. Cancellations submitted after written order acceptance are evaluated case-by-case and remain subject to non-refundable operational costs.

3. Review Criteria

All refund, credit, and cancellation requests are evaluated individually by W-BEAUTY management. Criteria include contractual terms, completed service milestones, third-party vendor commitments, and client compliance with reporting deadlines.

4. Non-Refundable Costs

5. Damaged Goods

Certain operational fees and costs incurred on behalf of the client are strictly non-refundable once initiated or delivered. These non-refundable costs include:

Claims regarding damaged, defective, missing, or incorrect items must be reported to W-BEAUTY within five (5) business days of shipment delivery.

• Approved sourcing research and consulting hours already delivered. • Third-party freight charges, carrier fees, and customs duties paid. • Custom formulation, packaging tooling, and private label production. • Non-recoverable supplier deposits and committed inventory purchases.

Required claims documentation includes written notice, photographs of outer and inner packaging, and signed delivery receipts (Bill of Lading). Untimely claims or missing evidence may result in claim denial.

6. Refunds & Method

Approved refunds or service credits are issued via wire transfer, ACH adjustment, or credit memo applied against future invoices within fourteen to thirty (14–30) business days following written claim approval.

7. Payment Disputes

Clients agree to initiate good-faith communication directly with W-BEAUTY regarding any invoice discrepancy prior to filing payment chargebacks or formal legal proceedings. Unilateral chargebacks without prior consultation constitute a breach of contract.

8. Governing Law

This Policy operates in conjunction with W-BEAUTY’s Terms and Conditions of Sale. In the event of conflict, the Terms of Sale shall prevail. This policy shall be governed by the laws of [Insert U.S. State, e.g., State of Delaware], without regard to conflict of laws principles.

Support & Claims

Submitting a Request

To submit a refund request, claim a shipment discrepancy, or inquire about billing adjustments, please email our legal and client accounts department directly.

Email: contact@w-beauty.us Entity: WORLD POINT SYNC LLC (d/b/a W-BEAUTY) Include: Invoice Number, Purchase Order Reference, Detailed Description, and Supporting Documentation.